1. Order preparation
After a successful marketplace order, products move into fulfilment. Availability, seller preparation and destination can affect dispatch timing.
DELIVERY
From checkout to your door.
Understand order preparation, dispatch, tracking and delivery expectations.
2. Delivery information
Customers must provide an accurate recipient name, reachable telephone number and complete delivery address. Incorrect details may delay delivery.
3. Tracking
Where courier and tracking information is available, it is displayed in Order History and Track Order. Delivery estimates are estimates rather than guaranteed arrival times.
4. Delivery issues
Report missing, damaged or materially incorrect deliveries promptly through customer support with the order reference and supporting information.
OVIA MARKETPLACE
From checkout to your door.
Delivery timing depends on stock, seller preparation and destination. Keep your recipient phone number and delivery address accurate so the fulfilment team can reach you when necessary.