OVIA MARKETPLACE
Straight answers to common marketplace questions.
Browse the questions customers and sellers ask most often.
QUICK ANSWERS
Straight answers to common marketplace questions.
Browse the questions customers and sellers ask most often.
Do I need an account to browse?+
No. You can browse products without signing in. Create a marketplace customer account when you want to check out, manage orders or save account-specific details.
What is PV?+
PV is the point value attached to eligible OVIA products. When a product is PV-eligible, its approved PV is displayed before checkout.
How do I know whether a seller is approved?+
Public seller storefronts are shown through the Verified Sellers directory after marketplace approval.
Where can I see my order?+
Signed-in customers can use Order History and Track Order to view marketplace order and fulfilment information.
How are refunds handled?+
Eligible refund or cancellation requests are reviewed against the Returns, Refunds & Cancellations policy and the state of fulfilment.
Can I sell on OVIA?+
Yes. Use Sell on OVIA to submit a marketplace seller application. Approval is required before a seller storefront becomes public.