CHECKOUT DISCIPLINE
Pay only through the payment route OVIA presents.
A seller should not need your password, PIN or one-time security code. Keep sensitive authentication information private.
PAYMENTS
Know what happens before you confirm payment.
Review payment methods, checkout security and transaction information.
PAYMENTS
Pay through OVIA checkout with the amount and order in front of you.
A safer marketplace payment starts with visibility. Review the product, seller, quantity, delivery details and final order total before you approve a payment. Use only payment options presented through the OVIA checkout experience.
AVAILABLE CHANNELS
Use the payment methods offered for your transaction.
Available options can vary by configuration and transaction. They may include supported card or Ghana mobile-money channels where enabled.
TRANSACTION RECORD
Keep your order and payment references together.
Your marketplace order number and payment confirmation are useful when checking status or asking Customer Service to investigate a payment issue.
BEFORE YOU CONFIRM
Five things worth checking on every payment.
The final confirmation screen should make the transaction understandable before money moves.
IF A PAYMENT LOOKS WRONG
Do not pay twice just because a page is slow or unclear.
First check your marketplace order status and any confirmation from the payment provider or financial institution. If the status remains unclear, keep the transaction reference and contact Customer Service rather than repeatedly submitting the same payment.
OVIA MARKETPLACE
Know what happens before you confirm payment.
Review payment methods, checkout security and transaction information.